FieldProve

Privacy Policy

Last updated: July 26, 2026

This Privacy Policy explains how FieldProve Diagnostics LLC ("FieldProve," "we," "us") collects, uses, and protects information when you use the FieldProve mobile and web application (the "Service"). The Service is an AI-assisted HVAC diagnostic tool for field technicians and their businesses.

By creating an account or using the Service, you agree to this Policy. If you do not agree, please do not use the Service.

1. Information We Collect

Information you provide

• Account details - your name, email address, business or company name, and password (passwords are stored in encrypted form and are never visible to us).
• Diagnostic content - HVAC equipment details, system readings, diagnostic sessions, job records, and any notes you enter.
• Photos and uploads - images of equipment, data plates, or job sites that you capture or upload while using the Service.
• Customer records you enter - if you record details about your own customers (such as name, service address, equipment, and service history), that information is stored in your account so you can manage your work. You are responsible for the information you enter about third parties.
• Support communications - messages you send us when you contact support.

Information collected automatically

• Technical log data - basic information sent by your device when it connects to the Service, such as app version, device type, operating system, and error logs, used to operate, secure, and troubleshoot the Service.
• IP address - collected as part of standard network and security logging.

FieldProve uses your device's approximate (coarse) location only when you capture equipment readings, to estimate the site's elevation for diagnostic accuracy. This is not precise GPS location, is never accessed in the background, and is never used for tracking or advertising. FieldProve does not use third-party analytics, advertising, or tracking tools.

Payment information

Paid subscriptions are processed by Stripe. FieldProve does not receive or store your full card number. Stripe handles payment details under its own privacy terms; we receive only limited billing information such as your subscription status and the last digits of your card.

2. How We Use Your Information

• Provide, operate, and maintain the Service, including generating diagnostic results.
• Create and manage your account and subscription.
• Process payments and send billing-related messages.
• Respond to support requests and communicate about the Service.
• Monitor, secure, troubleshoot, and improve the Service.
• Comply with legal obligations.

We do not sell your personal information, and we do not use your diagnostic content or photos for advertising.

3. How We Share Information

We share information only as described below:

Service providers

We use trusted third parties to run the Service. They may process your information only to provide services to us and are bound by confidentiality obligations.

To generate diagnostic assistance, the text, readings, and photos you submit (including equipment and data-plate images) are sent to our AI provider, OpenAI, for processing, and are used only to return diagnostic results to you.

Provider	Purpose
Supabase	Database, authentication, and file storage (hosts your account data, diagnostic records, and uploaded photos)
OpenAI	AI processing of the text, readings, and photos you submit, to generate diagnostic assistance
Stripe	Subscription billing and payment processing
Resend	Sending transactional and account-related emails
Geoapify	Address autocomplete when you enter customer or job-site addresses
Sentry	Crash and error diagnostics to help us find and fix app problems (receives technical crash data only, not your diagnostic content or customer information)
Cloudflare	Website and media hosting, content delivery, and security

Legal and safety

We may disclose information if required by law, to enforce our Terms, or to protect the rights, safety, or property of FieldProve, our users, or the public.

Business transfers

If FieldProve is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your information.

4. Data Storage and Security

Your data is stored using Supabase infrastructure. We apply access controls, including row-level security, so that account holders can only access data belonging to their own business. Data is encrypted in transit. While we take reasonable measures to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We keep your information for as long as your account is active or as needed to provide the Service. After account closure, we may retain certain information as required for legal, tax, accounting, or security purposes. You may request deletion of your data as described below.

6. Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To make a request, contact us using the details below. We will respond as required by applicable law.

Residents of certain U.S. states (such as California) may have additional rights, including the right to know what personal information we collect and to request its deletion. We do not sell personal information.

7. Children's Privacy

The Service is intended for business use by professionals and is not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

8. Third-Party Links

The Service may link to third-party websites or services that we do not control. This Policy does not apply to those sites, and we encourage you to review their privacy policies.

9. Cookies

The website uses a small number of essential cookies for security and payment processing. For details, see our Cookie Notice.

10. Changes to This Policy

We may update this Policy from time to time. When we do, we will revise the "Last updated" date above. If changes are significant, we will provide additional notice through the Service. Continued use after changes take effect means you accept the updated Policy.

11. Contact Us

If you have questions about this Policy or your information, contact us at: